Complaints Procedure

Our Commitment to Feedback

At our core, we strive to provide unparalleled services, holding ourselves to the highest standards. With an unwavering ambition and dedication, we continuously assess and enhance our customers' journey.

We welcome your insights on how we can further elevate our offerings. Your feedback is invaluable to us!

Similarly, should any aspect of your experience fall short of expectations, we encourage you to share your concerns. Your perspective matters deeply to us, offering a vital opportunity to refine our operations and shape the trajectory of our company. No matter the scale of your suggestions, we are eager to hear them and improve accordingly.

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To Share Your Feedback:

Kindly send an email to simon@sonarpropertyinvestments.co.uk with your comments. Upon receipt, we'll promptly acknowledge your email and route your feedback to the appropriate Team Leader and our Business Manager, ensuring it reaches the relevant area of our operations.

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If You Have a Complaint:

Reach out to our dedicated Customer Care Team by emailing them at simon@sonarpropertyinvestments.co.uk, ensuring to include as much detail as possible. Clearly outline the issue and specify your preferred resolution.

Upon receiving your email, they will promptly acknowledge it, typically within three days, although during peak periods, this may take longer.

Your complaint will then undergo thorough investigation. Depending on the nature of the issue, they may request further information from you. This process should be completed within 14 days from the date of receiving all pertinent details. Subsequently, they will provide you with a resolution.

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